Thirteen years of professional experience. A new application of the same skills.
My career spans higher-education technology, enterprise client management, institutional data integrity, privacy and contracts, operational leadership, and AI-assisted product development.
I’ve managed institutional client portfolios, negotiated complex agreements, led teams, improved business performance, and coordinated work across technical, commercial, and operational functions.
In 2026, I brought that experience into independent research and product development, directing AI-assisted implementations and evaluations through Parallax Provenance.
The connection is straightforward: understanding complex systems, identifying what needs to improve, coordinating the work, and establishing whether the result actually solves the problem.
Career at a glance
9+ years — Higher-education technology at Hobsons; 40–45 institutional clients
$1.1M — Managed institutional account portfolio
42% — Revenue growth achieved through a six-month operational plan
37% — Reduction in labor costs through operational improvements
50+ — Employees managed in a seven-day operation
9.6/10+ — Client satisfaction, 2012–2014
Professional experience
Parallax Provenance
Founder & Principal | May 2026–Present | Remote
Independent applied research and product development focused on AI governance, evidence integrity, institutional research systems, and operational accountability.
I direct AI-assisted development and research by framing problems, establishing requirements, coordinating implementation, reviewing evidence, commissioning independent challenges, and making decisions about what should be accepted, changed, or stopped.
The work includes three related efforts:
• Market Weather: A working market-intelligence prototype combining product development, historical replay, and governed research workflows.
• Sentinel: An experimental institutional research system with persistent evidence records, controlled authority, and enforceable workflow requirements.
• Cairn / Semantic Integrity Audit (SIA): A controlled AI evaluation investigating discrepancies between an acting system’s behavior and its own account of that behavior.
These are independent research and development projects, not commercial deployments. Their value here is the implemented work, evaluation evidence, and leadership practices they demonstrate.
Explore selected work →
2025–2026 | Family Responsibilities & Professional Development
Following the loss of my mother, I stepped away from full-time employment to serve as the sole executor of her estate in Ohio while living in Las Vegas, Nevada. Managing the legal, financial, and administrative responsibilities required six cross-country trips and sustained attention over an extended period, making a conventional job search impractical.
During this period, I remained engaged in professional development, earning my Certified ScrumMaster credential, completing HubSpot certifications, and completing three Asana certification programs, including becoming an Asana Ambassador. These efforts allowed me to stay connected to my professional fields while expanding my skills during a demanding period of family responsibility.
HS Brands International
Client Services Manager | April 2024–March 2025 | Las Vegas, NV
Managed a portfolio of approximately 15–20 clients operating mystery-shopping and customer-experience evaluation programs.
Served as the primary relationship and delivery contact, coordinating program requirements, implementation, reporting, and ongoing operational performance.
• Designed and managed client programs using the Sassie and Presto platforms.
• Coordinated with Sales, Editorial, Development, and executive stakeholders to deliver client-specific solutions.
• Presented program findings and performance insights to clients to support operational decisions.
• Managed concurrent client programs, reporting regularly on delivery progress, obstacles, and priorities.
Core capabilities: Enterprise client services, stakeholder management, program delivery, requirements coordination, and client reporting.
Cleaner Carpets and More
Head of Operations | January 2023–April 2024 | Las Vegas, NV
Led operational improvement, workforce processes, cost management, and business development for a growing service business.
Developed and executed a six-month growth plan while improving the systems supporting staffing, training, sales, and day-to-day operations.
Selected results
• 42% revenue increase through the six-month growth plan, with 34% year-over-year growth projected at the time.
• 37% reduction in labor costs and 24% reduction in material costs through spending and process analysis.
• Helped generate more than $8,000 in new recurring B2B business over four months.
• Created 12 interactive standard operating procedures and supporting training resources.
• Developed workforce administration processes and a four-step sales methodology informed by analysis of successful and unsuccessful opportunities.
Core capabilities: Operations management, process improvement, cost optimization, workforce coordination, business development, and performance analysis.
Lost Spirits Distillery
Shift and Scheduling Lead | July 2021–January 2023 | Las Vegas, NV
Managed a team of more than 50 employees and coordinated scheduling for over 70 staff members across a seven-day hospitality and entertainment operation. The role required daily workforce coordination, training, operational problem-solving, and consistent service execution in a demanding live environment.
• Managed more than 50 employees across multiple operational roles.
• Coordinated schedules for more than 70 employees using QuickBooks Time.
• Managed frequent staffing changes while maintaining operational coverage.
• Created and implemented training programs for new employees.
Core capabilities: Team leadership, workforce planning, scheduling, training, and operational execution.
Hobsons
Higher-Education Technology | December 2011–March 2021 | Cincinnati, OH
Spent more than nine years in progressively specialized roles supporting higher-education institutions, enterprise client relationships, technical operations, procurement, contractual agreements, and data privacy.
This experience established much of the foundation for my current work: complex systems must be understandable, records must be reliable, and organizational commitments must translate into executable processes.
Selected results
• Managed a $1.1 million higher-education technology portfolio as Account Manager.
• Supported 40–45 institutional clients as Client Success Manager.
• Maintained client satisfaction ratings of at least 9.6/10 from 2012–2014.
• Received Hobsons’ 2014 Excellence in Service award.
Contract Terms Specialist
March 2018–March 2021
• Negotiated Master Service Agreement changes, amendments, addenda, and data-privacy agreements.
• Reviewed contractual exposure and requirements involving FERPA, COPPA, GDPR, insurance, and public-records obligations.
• Implemented Conga CLM within Salesforce to support contract management, compliance workflows, and reporting.
• Coordinated a standardized vendor contract-management process for privacy and security review.
Operations Specialist
July 2016–March 2018
Developed and maintained technical and functional responses for institutional procurement and proposal processes.
• Produced RFP material covering security, infrastructure, accessibility, service levels, disaster recovery, and privacy requirements.
• Managed the SmartDocs content repository and its scheduled review cycles.
• Improved consistency and currency of technical and compliance information used in client-facing proposals.
Account Manager
November 2014–July 2016
Managed a $1.1 million portfolio of higher-education business in the greater New York City area.
• Owned renewals, expansion opportunities, sales relationships, and strategic account planning.
• Developed SWOT-based account plans aligned with institutional objectives.
• Worked directly with clients onsite and coordinated complex technical escalations through resolution.
Client Success Manager
December 2011–November 2014
Managed approximately 40–45 higher-education institutional clients using Hobsons technology solutions.
• Investigated data-integrity problems, including corrupted imports, duplicate records, and inconsistencies across connected systems.
• Traced individual student records across integrated platforms to identify and resolve discrepancies.
• Coordinated technical escalations, client training, recurring reviews, and institutional goal-setting.
• Maintained client satisfaction ratings of 9.6/10 or higher from 2012 through 2014.
• Received Hobsons’ 2014 Excellence in Service Award.
Core capabilities developed across Hobsons: Enterprise customer success, strategic account management, institutional technology, data integrity, contract negotiation, privacy coordination, vendor management, and cross-functional problem solving.
Education & professional credentials
Bachelor of Arts, Political Science
University of Cincinnati
Certified ScrumMaster (CSM)
Scrum Alliance | April 2025–April 2027
Asana certifications
Asana AI for Work, Asana Foundations, and Asana Ambassador | May 2025
What connects the experience
The industries and technologies have changed, but the underlying work has remained remarkably consistent.
At Hobsons, I helped institutions understand and correct problems involving data, technology, contracts, and operational commitments.
In later roles, I managed teams, client programs, budgets, staffing, and processes where execution could be measured in customer outcomes and business performance.
Through Parallax Provenance, I apply those same disciplines to AI-assisted development and research: clear requirements, coordinated implementation, independent evaluation, and decisions supported by evidence.
I bring a combination of established business experience and practical experience directing emerging technology—not a claim that one replaces the other.
Where I can contribute
I’m seeking full-time, remote opportunities in product management, program management, AI-assisted systems, product operations, and related cross-functional leadership roles.
My experience is especially relevant to organizations working with complex data, institutional customers, operational workflows, regulated requirements, or technology that must be both useful and accountable.
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Explore selected work →